Refund policy

Products that are faulty/defective may be returned or exchanged within 30 days from the date the product is delivered. The refund will be applied to the original payment method used for purchase. We reserve the right to test "dead on arrival" returns and impose a customer restocking fee equal to 25 percent of the product sales price as well as all associated shipping costs, if the customer misrepresents the condition of the product.

Products that have been assembled/used CAN NOT be returned, unless the defect can not be detected until the product has been assembled/used. When you need to request a return/exchange, please DO NOT send the product back until you first contact us and receive an RMA (Return Merchandise Authorization) from us with the return instructions. We reserve the right to charge a restocking fee equal to 25% of the purchase price for returns that are requested late, opened, damaged or missing parts. Shipping paid during the purchase is not refundable.

Final sale for all spare Parts! All spare parts orders are non refundable!

RETURN PROCESS:

Please email us at support@koolkarzplayground.com and include in your email a copy of your invoice/receipt, order date, product name, the reason of return, name of the purchaser, delivery address and phone number to receive an RMA (Return Merchandise Authorization) In the event that an item is to be returned for reasons that not due to our mistake or faulty/defective product, the customer is responsible for return freight/shipping cost.

In any event, any returned product that is opened, used, damaged or missing parts will result up to a restocking fee that equals up to 25% of the purchase price, unless the defect cannot be detected until the product has been assembled/used.

When your RMA is authorized, please package all items adequately in the original box to prevent damage in transit, and please ensure that all packaging, accessories and instructions are included. We recommend using a shipping method with tracking and insurance and signature confirmation. We are not responsible for any losses or damages caused by the return shipping. Please keep the shipping receipt and email us with the tracking number. Upon receipt of the package and completion of our inspection, a refund or replacement will be processed. If the product is found to be defective, we will either grant a full refund or a replacement at no additional cost. If the product is NOT defective, we will refund the original purchase price, less the returning shipping cost (if applicable) and restocking fee at 25% of the purchase price.