Thank you for visiting Kool Karz Playground! If you experience any issues or you have any questions, please feel free to contact us +1 888-383-9986 or by email to Support@koolkarzplayground.com.
All products are generally shipped out 3-5 business days except busy times when shipments will be sent out the following day. Ride on toys are shipped out by either UPS, Purolator, USPS or FedEx Home delivery. A tracking # will be sent to you when it leaves our warehouse.
We make every effort to deliver within the standard lead time, but will not be liable for any loss caused to you by late delivery. Before placing your order, please ensure that you have included full address, telephone and e-mail address so we can notify you in the event of a delivery problem.
FOR MORE INFORMATION AND ENQUIRERS
PLEASE CALL TOLL FREE +1 888-383-9986 Monday - Friday 9AM-5PM(EST)
Returns & Refunds Policy
Our policy offers returns within 14 days ONLY for new, unused and in original box items. Consumer must purchase their own return shipping label with tracking info. Please provide the tracking info, and once item is returned and inspected, the refund will be issued accordingly. Please note if goods returned are not in new and unused condition, a restocking fee up to 60% may apply. Damaged or not as described items must be reported by email to Support@koolkarzplayground.com. Please provide pictures and all information that will be needed to resolve damage issue. Other services include replacement damaged parts and/or replacement item, if item was damaged during shipping – a claim must be opened with shipping company.
Shipping and Delivery:
IT IS IMPORTANT THAT YOU HAVE CORRECT DELIVERY ADDRESS. Reshipped orders or unclaimed orders will be charged for shipping cost.
Kool Karz Playground provides 12 months warranty on all of our products. This limited warranty includes rechargeable battery against defects and all electronic boards. If the problem is not covered by this warranty, the consumer will pay for all expenses with parts and services required. This warranty covers normal use and will not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance. This limited warranty covers defect in materials and/or workmanship of the products.
We are committed to ensuring that your privacy is protected at all times. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kool Karz Playground may change this policy from time to time directly on this page. Information we collect include but not limited to the following: Your name and address details (for shipping orders), contact information such as email address, demographic information such as postal code, preferences and interests, and other information relevant to customer surveys and/or offers.
All pricing is subject to change. For all prices, products and offers, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other special circumstances.